This Privacy Notice explains how we at a The White Queen B&B use any personal information we collect about you.

What information we collect about you

When you make a booking with us we collect the names of all the guests who will be staying, the Home address, email address and telephone number of the person making the booking. We also collect a credit card number to take the deposit equal to your full stay.This will be charged 14 days before arrival.

 

How we use the information we hold on you

We use your home address as part of the card payment processing to validate the card.

We will use your email address to send you confirmation of the booking and an email with more details on how to find us and other information you may find useful for your stay.

After your stay you might receive an email from us asking you to give us some feedback on your stay. We also send you an email for offering you ways to stay in contact with us by social media or email if you choose to do so.

We will not use your telephone number to contact you unless it is for an emergency and/or we have been unable to contact you by email.We might also call you on your telephone to know your arrival time if we were unable to contact you by email.

 

How is your data stored

All of the personal and credit card data you supply us, as part of the booking process, is stored securely on a third party system, like Booking.com or google mail.

Neither we nor any third party system will share your information with any third party unless there is a legal reason for doing so.

 

Guest Registration

We are required by law to collect the following information on all our guests. We do this by asking you to complete a registration form on arrival.

·       Name

·       Nationality

·       Passport number

·       Address

 We will keep these forms safely in a locked filing cabinet. We are required to keep these registration forms for a year and show them to a police officer if they request to see them. We will destroy these forms 12 months after your stay.

 

Access to your information 

You have the right to request a copy of the information we hold about you. If you would like a copy of this information please email us at info@thewhitequeen.be

 

WiFi Surveillance Cameras

We have 1 WiFi camera in the hallway of the B&B. None of the cameras will ever be pointed at the guest bedrooms, door or windows.

We use the cameras for the security of our property, ourselves, our guests and our guests’ property. 

The data is recorded securely online and is only kept for 10 days.

The only people to have access to this data are B&B owners, Vania Olivera  Galdoand Peter Vervaet. The data can only be accessed via an app on our smartphones, both of which are password protected.